Pro Bahn criticizes deficits in travel information

Pro Bahn: not individual cases, but a recurring pattern

"We are currently experiencing a systemic failure of passenger information," said Pro Bahn state chairman Markus Haubold: "It's not about individual cases, but a recurring pattern: displays are not correct, apps show incorrect data and there is often no reliable information on the ground. This is simply unacceptable for passengers."

Inadequate information on the trains themselves

Another point of criticism concerns inadequate information on the trains themselves. "The situation in the vehicles is particularly annoying at DB Regio," emphasized Michael Koch, spokesperson for the Dresden region and Vice Federal Director of Pro Bahn. Short-term timetable changes, detour or cancellations are often not displayed on the screens. Instead, you can often see static displays without real-time data or even incorrect information.

Announcements are often inadequate or too late

Announcements are also often inadequate or made too late, meaning that passengers are unable to make important decisions - such as changing trains - in good time, complained Koch. In addition, timetable updates in many vehicles are apparently still only updated manually and not remotely - "a situation that is completely out of date in 2026".

Pro Bahn: Regional transport requires strong nerves

"Anyone traveling on regional transport today needs strong nerves. You often can't rely on the information systems, either on the platform or on the train. This should not be the norm in a modern transport system," Koch clarified. The Passenger Rights Ordinance expressly obliges railroad companies to inform passengers of deviations in a timely and appropriate manner.

Pro Bahn does not believe that the railroad companies are solely responsible for this situation. The infrastructure manager DB InfraGO must also play its part, particularly in the planning and communication of construction sites. "Time and again, we see that construction sites are communicated at short notice or inadequately," said Markus Haubold.

"Reliable information is not an additional service, but a core service of public transport," concluded Haubold: "If you want to attract passengers, you first have to make sure that they know when and how their train is running."

Copyright 2026, dpa (www.dpa.de). All rights reserved