The tall, aggressive-looking man sits up in the seat of the regional express and juts his chin out. Instead of showing a ticket, he snarls provocatively loudly at the ticket inspector and makes it clear that he won't let him talk to him either. "Get lost!" he shouts. The situation looks dicey.
In this case, the scene is only staged and part of an assertiveness training course for train attendants on Deutsche Bahn's local services in Erfurt, Thuringia. But inspectors on trains are increasingly finding themselves in situations like this or even worse with passengers. A fatal attack on a train attendant during a ticket inspection in Rhineland-Palatinate at the beginning of February drew particular attention to how dangerous the job can be.
